Report transport damage

Please report any obvious transport damage immediately upon receipt of the goods (e.g. note the damage on the delivery note/waybill and have it confirmed by the driver). So that we can help quickly, please send us the most important information and photos here.

4 steps to reporting damage

Report damage to the driver upon acceptance

Report the damage to the driver upon acceptance.

Delivery bill Document number

Have your delivery bill document number ready.

Take photos

Photograph the packaging and the damage from different perspectives.

Send form

Fill out the form and send your damage report.

Consignment data

Damage reported to the driver?

Yes No

Have it noted and confirmed on the consignment note?

Yes No

Delivery bill Document number

Contact for queries

e-mail

Phone number

Company

Short description

Upload photos
Please upload meaningful photos, e.g:

Exterior view of the package (with label/barcode)
Damaged area of the packaging (near & far)
Damaged goods / contents

Important note:

The notification using this form does not replace the note on delivery. Please have transport damage documented on delivery (e.g. „packaging damaged" on the delivery bill) and confirmed by the driver.